General Support
For general marketplace questions, account help, website issues, or questions that do not clearly fit buyer or seller support.
Contact Asset Moth
Contact Asset Moth
Need help with a product, license, account, order, download, seller application, storefront, or product review? Start with the helpful links below, then email the right support address if you still need help.
Start here first
For product, license, account, order, or download questions, start with the relevant FAQ and include clear details when requesting help.
- Buyers: Review the Buyer FAQ and Licensing Help.
- Sellers: Review the Seller FAQ and product review expectations listed there.
- Orders and downloads: Log in and check your dashboard purchases and downloads.
If you still need help, include the product or order details, your account email, the page URL involved, and a clear description of the issue when you contact support.
Support emails
Buyer Support
For help with purchases, order questions, downloads, license questions, product access, wishlist issues, followed designers, or buyer account support.
Seller Support
For help with seller applications, storefront setup, product uploads, product review, listing questions, designer dashboard issues, seller accounts, or marketplace selling features.
What to include when you email
Buyer support
Include your account email, order number if available, product name, designer or store name, the page URL involved, and a clear description of the issue.
Seller support
Include your account email, store name, product title if related, application status if related, the page URL involved, and a clear description of what you need help with.
General support
Include your account email if you have one, the page URL involved, and any details that help explain the issue.
Please do not send multiple emails about the same issue unless you are adding important new information. Sending multiple messages may slow down the support process.
Helpful links
Buyer FAQ
Help with purchases, downloads, accounts, and buyer features.
Seller FAQ
Help with applications, storefronts, uploads, and selling on Asset Moth.
Licensing Help
Understand personal use, commercial use, POD permission, and digital resale rules.
Terms & Conditions
Review buyer terms, seller terms, marketplace rules, and digital product policies.
Privacy Policy
Learn how Asset Moth collects, uses, and protects marketplace information.
Response time
Asset Moth reviews support emails as soon as possible. Some requests may take longer if they involve order details, download access, product review, seller applications, licensing questions, or technical issues.
Asset Moth sells digital products only. We do not offer shipping support for physical items.